Ship-in programs — European-built DMG MORI machines only
Repair, Reconditioning, Retrofit & OEM Spare Parts
Our DMG MORI factory-trained technicians remove and reinstall the components. Spindles, milling heads and control components are repaired in Germany to OEM specification through the OEM partner network — at the OEM or at specialist German repair partners — with genuine OEM parts; Sauter turrets are overhauled to OEM specification with genuine Sauter parts. That is exactly why these programs are limited to European-built machines.
Short answer
All CNC Service & Sales runs ship-in repair programs for European-built DMG MORI, DECKEL MAHO and Gildemeister machines: our factory-trained technicians remove and reinstall the component, and spindles, milling heads and control components are repaired in Germany to OEM spec. Sauter turrets are overhauled to OEM specification with genuine Sauter parts, and retrofits replace obsolete parts with current German OEM parts. Our standard warranty is one year on all parts and products sold, and on spindle overhauls, unless explicitly stated otherwise.
Spindle Repair to OEM Specification
For European-built DMG MORI machines.Spindles from European-built DMG MORI, Gildemeister and DECKEL MAHO machines are repaired in Germany to OEM spec, with original parts. We handle the export and import logistics and paperwork. Spindles are repaired in Germany to OEM spec, with original parts, and standard repairs can often be completed in about one week plus shipping.
Spindle repair: process, turnaround & FAQ →Milling-Head Overhaul to OEM Specification
For European-built DMG MORI machines.Our technicians pull the head and crate it. In Germany it is completely reconditioned to OEM spec. Bearings, gears, drive and seals are brought back to factory spec with genuine OEM parts. We send the shipping documents and handle portal-to-portal transport on most parts.
- We send the shipping documents
- Repair to OEM spec in Germany
- Portal-to-portal return
1Receive
We handle the shipping
We send the documents to ship the head out and back, and arrange portal-to-portal transport on most parts.
2Ship
Crated & shipped
We crate the head and arrange portal-to-portal transport to and from the repair in Germany.
3Repair to OEM spec
Reconditioned in Germany
Complete reconditioning in Germany to OEM specification, with genuine OEM parts.
4Return
Reinstalled & verified
Back in the machine and set to factory accuracy by a DMG MORI factory-trained specialist.
Sauter Turret Repair to OEM Specification
For European-built DMG MORI machines.A ship-in service for Sauter turrets. We send you the shipping documents for sending the unit out and getting it back, and we handle portal-to-portal shipping on most parts. The turret is overhauled to OEM specification with genuine Sauter parts — factory specifications, full OEM quality.
- We send the shipping documents
- Repair to OEM spec
- Portal-to-portal return
1Receive
We handle the shipping
We send the documents to ship the turret out and back, and arrange portal-to-portal transport on most parts. The unit comes in as-removed and we document its condition on arrival.
2Diagnose
Teardown & inspection
Disassembled on the bench down to the core components, each evaluated against OEM tolerances.
3Repair to OEM spec
Reconditioned to factory spec
Worn components — like the drive shaft shown here, before and after — restored to OEM specification with genuine Sauter parts.
4Return
Reinstalled & indexing
Reassembled, function-checked and reinstalled — back to factory accuracy and ready to index.
Retrofit & Modernization
For European-built DMG MORI machines.When a component fails and the original is obsolete or no longer supported, we replace it with current German OEM parts so the machine keeps running to factory spec instead of being scrapped. Examples: coolant/lubrication units, Waldmann machine lighting, and other obsolete components.
After
Coolant / lubrication unit retrofit
Drag the handle to compare: a worn, obsolete coolant/lube unit replaced with a current German OEM assembly — the machine keeps producing to factory spec instead of heading for scrap.
Control Repair & Exchange
For European-built DMG MORI machines.Failed Siemens or Heidenhain control and feedback components — drives, control modules, operator panels, Heidenhain linear scales, and spindle encoders — are repaired where viable, or exchanged and replaced with new genuine parts. We also repair and exchange touch probes and laser tool-setters from Renishaw, Heidenhain, and Blum. Routed through our service network and restored to factory specification.


Not sure where your machine was built?
Send us your machine model and serial number — we'll confirm eligibility within one business day.
Got a component to send in?
Tell us the part and machine — we'll send the shipping documents.
Looking for Rotoclear installation or camera-system support? That's multi-brand — any machine make — over here.
